Our Eyes Only
Our Eyes Only Privacy Policy
Our Eyes Only (“Our Eyes Only,” “we,” “us,” or “our”) provides a private photo and video vault that helps users organize, protect, hide, and privately share personal content.
This Privacy Policy explains what information we collect, what content we store, how we use it, how we protect it, and the choices you have.
By using Our Eyes Only, you agree to this Privacy Policy.
1. Information You Provide
When you create or use an account, we may collect the information you provide, including:
- Name
- Email address
- Username
- Date of birth
- City or region
- Account settings
- Support messages you send to us
We use this information to create your account, provide the app, protect your account, communicate with you, and respond to support requests.
2. Photos, Videos, and Vault Content
Our Eyes Only stores the photos, videos, albums, folders, hidden folders, shared folders, and other content you choose to upload, create, or save in the app.
We store this content only to provide the vault service. This includes displaying your content back to you, organizing your albums, enabling private folders, enabling hidden-album features, and supporting sharing features you choose to use.
We do not sell your photos or videos.
We do not use your photos or videos for advertising.
We do not use your photos or videos to track you across other apps or websites.
We do not share your private vault content with other users unless you choose to share it.
Access to private vault content is limited to what is necessary to operate, secure, troubleshoot, or support the service, comply with law, prevent abuse, or protect the rights and safety of users and the service.
3. Photo and Video Metadata
Photos and videos may include embedded file metadata, such as the date, time, device information, or location information added by your camera or device.
Our Eyes Only may store this metadata as part of the original file you upload. You can usually manage camera location settings through your device settings before uploading content.
4. Security and Access Information
We process information needed to authenticate and protect your account, including:
- Login activity
- Access code settings
- Hidden-album code settings
- Device and session information
- Security-related logs
Passcodes and hidden-album codes are used to help protect access to your content inside the app.
You are responsible for keeping your device, account login, passcodes, and recovery information secure.
5. Technical Information
We may collect technical information needed to operate, secure, and improve the app, such as:
- Device type
- Operating system
- App version
- IP address
- Crash logs
- Server logs
- Diagnostic information
- General usage events needed for app functionality and troubleshooting
We use this information to keep the app working, fix bugs, improve performance, prevent abuse, and protect the service.
6. How We Use Information
We use information to:
- Create and manage your account
- Store and display your vault content
- Organize albums, folders, hidden folders, and shared folders
- Enable passcode and hidden-album features
- Enable sharing features when you choose to use them
- Provide customer support
- Troubleshoot technical issues
- Improve app performance and reliability
- Protect users, accounts, and the service
- Comply with legal obligations
We do not sell your personal information.
We do not use your private vault content for advertising or tracking.
7. Sharing Features
Our Eyes Only may allow you to share albums, folders, photos, videos, or other content with people you choose.
When you share content with someone, that person may be able to view, save, copy, download, screenshot, or otherwise keep the content depending on their device, settings, and permissions.
Only share content with people you trust.
We are not responsible for what another person does with content after you choose to share it with them.
8. How We Share Information
We do not sell your personal information.
We may share information only in the following situations:
Service providers
We may use trusted service providers to help operate the app, including cloud hosting, storage, database services, email delivery, diagnostics, security, and customer support.
These providers may process information only as needed to provide services to us.
People you choose to share with
If you choose to share an album, folder, photo, video, or other content, we make that content available to the people you choose, according to the sharing settings and permissions in the app.
Legal and safety reasons
We may disclose information if required by law, court order, legal process, or government request.
We may also disclose information if we believe it is necessary to protect the rights, safety, security, or integrity of Our Eyes Only, our users, or others.
Business transfers
If Our Eyes Only is involved in a merger, acquisition, financing, reorganization, or sale of assets, user information may be transferred as part of that transaction, subject to this Privacy Policy or a policy with similar protections.
9. Storage and Security
Your account data and vault content are stored on secure cloud servers, including Amazon Web Services, and transmitted using encrypted HTTPS connections.
Our Eyes Only is designed to protect private content through account access controls, passcodes, hidden-album features, and other security measures.
However, no app, device, server, password, or method of electronic storage or transmission can be guaranteed to be completely secure. We work to protect your information, but we cannot guarantee absolute security.
10. Data Retention
We keep your account information and vault content for as long as your account is active or as needed to provide the service.
When you delete photos, videos, albums, folders, or other vault content, deleted items may be moved to Trash and retained for up to 30 days before permanent deletion.
Some information may be retained longer if needed for backups, security, fraud prevention, legal compliance, dispute resolution, or legitimate business records.
11. Account Deletion
You may request deletion of your account and associated data through the app, if available, or by contacting us at:
When your account is deleted, we will delete or de-identify personal information associated with your account, unless we are required or permitted to keep certain information for legal, security, backup, or legitimate business purposes.
Deleted vault content may remain in backups for a limited period before being permanently removed through normal backup deletion cycles.
12. Your Choices
You may be able to:
- Edit your profile information
- Delete photos and videos
- Delete albums and folders
- Manage hidden folders
- Manage shared album access
- Remove people from shared albums where permitted
- Delete your account
- Contact us about privacy or data requests
To request help with your account or data, contact us at:
13. Children’s Privacy
Our Eyes Only is not directed to children under 13, or the minimum age required in your country.
We do not knowingly collect personal information from children who are not old enough to use the service.
If you believe a child has provided personal information to us, please contact us and we will take appropriate steps to delete it.
14. International Storage and Processing
Your information may be stored and processed in Canada, the United States, or other countries where we or our service providers operate.
Privacy laws in those countries may be different from the laws in your province, state, or country.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
When we make changes, we will update the “Last updated” date at the top of this page.
If changes are significant, we may provide additional notice, such as through the app or by email.
16. Contact Us
If you have questions about this Privacy Policy, your account, or your data, contact us at: