Our Eyes Only
Support
Our Eyes Only is a private photo and video vault. It keeps your personal photos and videos out of your camera roll and behind your own access code, with a hidden “vault within a vault” that opens only with a second code.
Contact us
Email us and we’ll get back to you. No account or sign-in is needed to contact support.
We aim to reply within 2 business days. Please include the email address on your account and, if you’re reporting a problem, the device and app version you’re using.
Common questions
I forgot my access code
On the code screen, tap Forgot passcode? and confirm your account password to set a new one. Your vault contents are not affected.
I forgot my hidden-space code
The hidden space uses a second, separate code. On the hidden screen, tap Forgot your code? and follow the prompts. This code is deliberately independent of your main access code.
Signing in with Apple, Google, or Facebook
If you sign in with a provider whose email already matches an existing Our Eyes Only account, the app asks for that account’s password once before linking the two. This is an intentional safeguard so that nobody can take over an account just by controlling a matching email address. Entering the password once links them permanently.
Sharing, friends, and events
Nobody can find you by searching. Friends are added only with a private friend code that you choose to share, and albums are visible only to people you explicitly add. You can remove someone’s access at any time from inside the album.
Reporting content or blocking someone
Tap the … beside any person to report or block them. To report a single photo, press and hold it inside the album and choose Report. Reports are reviewed and acted on; blocking takes effect immediately.
Deleting your account
You can delete your account and all associated data at any time, in the app or by email. Full instructions are on our Delete Your Account page.